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Legal terms you can check fast

Open your account with legal terms that spell out what we collect, how access is checked, and when a request can move forward.

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REQUEST ROUTES

How to reach our legal team

Questions about legal terms do not need a long chain of messages. Use live chat for quick checks, email for written requests, or the Help form inside your account when you need us to attach a case to your profile. We answer in English from 07:00-23:00 WIB, and we keep the thread tied to the same contact record so you do not repeat details.

Team online

Live chat

Open the chat box for quick legal questions about access, record correction, or request status. We answer in English from 07:00-23:00 WIB, and the transcript stays attached to your case.

Email

Send a written request when you need a copy of stored data, a change to contact details, or a record of a prior decision. Include the phone number on your account so we can verify it.

Account form

Inside Help, use the account form for requests that need file matching, such as a payment reference on DANA, OVO, GoPay, or QRIS. That keeps the case linked to the same profile.

DATA CARE

How we handle your data requests

We keep the legal trail narrow and readable. Cookie data helps us remember session state, and you can clear it in Chrome, Safari, or your device settings without breaking the page.

Data handling

We collect account data only for opening, security, support, and case tracing. That usually means your name, phone number, device data, and transaction references, kept in the minimum set needed for the request.

Cookies

Cookies save session state and language preference so the page does not reset every time you move between legal sections. You can clear them in Chrome or Safari, then sign in again if needed.

Security

Change your password and close old sessions from the Security area on desktop or mobile web. We recommend reviewing login history after a device switch, especially if you used a shared phone.

Retention

Verification logs, support transcripts, and payment references stay only as long as we need them for dispute handling, account protection, or tax duties, then we delete or anonymize them where local law permits.

Requests

If you want a copy, correction, or deletion request, contact support from the same phone or email on the account. We may ask for a matching code before we move the file.

Changes

When the legal text changes, we keep the current version in the account area and note the effective date. That helps you compare your previous consent path with the live one.

Questions about access and records

These are the questions we hear most when you want a clear legal path before opening an account. We answer them here so you know what we keep, what you can request, and when access depends on local law. If your case needs a record check, use the same contact channel you used first so we can match it faster.

We keep only the account facts needed to operate the file: your name, phone number, device signals, session logs, and payment references when they are tied to a request. We do not ask for more than the case needs.

Yes. Send the request from your registered contact, then we will verify it and return the data through the same channel or a secure file, depending on the request type and local law.

We keep records only as long as needed for account support, dispute handling, and audit duties. After that, we remove or anonymize them where local law permits, so the file does not stay active without purpose.

Cookies remember session state and language so you do not lose your place between legal sections. If you clear them in Chrome or Safari, you may need to sign in again.

Use live chat or email with your account phone number, the exact item you want changed, and any proof we ask for. We compare it with the file before we update the record.

Yes. Some actions depend on local law, and some are only available where local law permits. If a check is required, we tell you what it is before you continue.

Attach the DANA, OVO, GoPay, or QRIS reference when the request touches a transaction. It helps us match the record faster and avoid sending you back for missing details.

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